Agentforce
Overview
AgentForce is Salesforce’s AI Assistant platform. It automates businesses’ sales, customer service, and operational processes, making them faster, more efficient, and scalable. AgentForce can make decisions and create action plans using both structured and unstructured data, thereby reducing the need for manual tasks and enhancing the customer experience.
Main Features
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Atlas Reasoning Engine: Analyzes complex workflows and executes autonomous actions.
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Data Cloud Integration: Connects in real time with CRM and other data sources.
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Agent Builder: Enables AI Assistant development with low-code or pro-code tools.
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AI-Powered AI Assistants: Sales and customer service assistants available 24/7.
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Security & Guardrails: Ensures responses and actions comply with company standards.
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Flexible Customization: Adaptable to different industries and business scenarios.
Benefits of Salesforce AgentForce
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Provide 24/7 Support: Respond to customers or employees at any time, resolving their issues quickly.
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Automate Routine Tasks: Let AI Assistants handle repetitive work, freeing your team to focus on more important tasks.
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Make Fast Decisions: AI Assistants analyze data and suggest or execute the most appropriate steps.
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Reduce Costs: Use human resources more efficiently and lower operational expenses.
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Deliver Personalized Experiences: Provide tailored recommendations and services based on the needs of customers or employees.
Customer Service
AI Assistant answers customer questions, manages cases, tracks orders, and resolves issues.
Benefits: Faster response times, 24/7 service, cost savings.
Sales Development
AI Assistant answers product questions, manages customer questions and concerns, and schedules meetings for sales representatives to support growth.
Benefits: Increased efficiency, higher sales conversion rates, shorter sales cycles.
Employee Support
Each employee has a task-focused, personalized AI Assistant that answers questions and automates routine tasks.
Benefits: Higher productivity, faster resolution times.
Why Salesforce Agentforce?
Coaching and Teaching
Provides each employee with role- or persona-based, conversational, and flexible learning journeys.
Looking to Start Your Digital Transformation?
We are ready to work with you to transform your business processes using AI-powered technologies. With our consulting, adaptation, and development support, we provide digital solutions that enhance your teams’ productivity. Contact us today to discover our customized solutions designed to support your business goals. Take your business processes to the next level with the power of technology.
